This app was built with a small business owner in mind. There are two entries into customer support: (1) through the WhatsApp Business App, and (2) through the WhatsApp Business API. WhatsApp also tries to uphold this perception, which is one reason why it's harder for businesses to partner with them. These are available for multiple scenarios, such as an away message, an instant reply, or a custom message to answer defined frequent questions. Set up responses to automatically trigger after customer messages. Set a greeting message that people see before they send you a message.Īdd a simple Facebook chat box to your website. When responding to a message, the business owner can then choose whether they’re answering as themselves or the business. This a mobile tool to help you manage your business communication directly from your Messenger app. You can assign team members to be able to answer messages. It offers some basic service features, like labels, notes and status tagging. This is the interface for interacting with your customers. Customers see your post or ad, click through to your Facebook page, and can send their questions to you there directly.įacebook offers a number of built-in service options. Let’s go over the nine most interesting messaging apps that lend themselves to customer service.Įspecially if you're spending marketing dollars over Facebook, complementing it with customer service seems like a good idea. Messaging apps have been popping up like mushrooms over the past few years, making it difficult to choose.īesides a handful of heavy hitters, there's a wide range of niche players that rule in specific geographical areas, use cases, and/or age groups. Unlike email and phone, for example, messaging support is fully in line with their day-to-day habits.Īs a business then, you're left to decide on which messenger to support. Together with the conversational nature of messaging, this makes them highly promising channels for customer support.Ĭustomers can just send their question and get a notification when the answer is there. The convenience of mobile messaging makes it ideal for customer service.Īre sent out every minute.
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